Coach Hub USA Privacy Policy
At Coach Hub USA, we value your privacy and want to ensure you're informed about how we collect, use, and share your personal information when you visit or make a purchase from our site (the "Site"). Here's a breakdown of our practices to keep you in the loop:
Information We Collect
When you browse our Site, we gather some details about your device automatically. This includes data like your web browser type, IP address, time zone, and cookies installed on your device. We also track the pages or products you view, the websites or search terms that brought you to us, and how you interact with our Site. We call this “Device Information.”
We collect Device Information using the following methods:
- Cookies: Small data files placed on your device, often containing a unique identifier. For more details on cookies and how to manage them, visit All About Cookies.
- Log Files: These track actions on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
- Web Beacons, Tags, and Pixels: These electronic files help us understand how you navigate our Site.
When you make or attempt to make a purchase, we collect certain details from you, like your name, billing and shipping addresses, payment information (including credit card details), email address, and phone number. We refer to this as “Order Information.”
When we mention “Personal Information” in this policy, we’re talking about both Device Information and Order Information.
How We Use Your Information
The Order Information we collect is primarily used to fulfill your orders—this includes processing payments, arranging shipping, and providing invoices or order confirmations. Additionally, we use this information to:
- Communicate with you
- Screen for potential risks or fraud
- Share product or service updates, in line with your preferences
We utilize Device Information to identify and prevent potential risks (like fraud) and to enhance our Site’s functionality. This includes generating analytics on how you and others interact with our Site and evaluating the effectiveness of our marketing efforts.
By providing your contact information, you acknowledge that it may be added to our email lists. You can opt-out of these emails anytime via the link provided at the bottom of each email.
As you browse our Site, advertising cookies will be placed on your device. This allows us to understand your interests and present you with relevant ads through partners like Google and Facebook. These partners use non-personal data to serve ads, and you can opt out of this targeting by visiting the opt-out pages for AdRoll, Google, and other partners.
Sharing Your Information
We share your Personal Information with third parties to help us use it effectively. For instance, we use Shopify to power our online store—you can read about Shopify’s privacy practices here. We also use Google Analytics to understand how our customers use our Site. Learn more about Google’s data practices here, and opt out of Google Analytics here.
In some cases, we may also need to share your information to comply with legal obligations or to protect our rights.
Behavioral Advertising
As mentioned, we use your Personal Information to deliver targeted advertisements and marketing communications that we believe may interest you. To learn more about targeted advertising, visit the Network Advertising Initiative’s educational page.
You can opt out of targeted ads through the following links:
You can also opt-out of certain services by visiting the Digital Advertising Alliance’s opt-out portal.
Do Not Track
Please note, we do not alter our Site’s data collection and usage practices when we detect a "Do Not Track" signal from your browser.
Your Rights
If you’re a European resident, you have the right to access, correct, update, or delete your personal information. If you’d like to exercise this right, please contact us through the information provided below.
Additionally, if you’re a European resident, we process your information to fulfill contracts we might have with you (e.g., if you make an order through the Site) or to pursue our legitimate business interests. Please be aware that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
We will retain your Order Information for our records unless and until you ask us to delete it.
Updates
We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18.
Contact Us
For more information about our privacy practices, if you have any questions, or if you’d like to make a complaint, please reach out to us via email at support@coachhubusa.com.