At Coach Hub USA, we pride ourselves on our commitment to integrity, service, and building strong relationships with our clients. We understand that your time is valuable, and that's why we've developed an Easy Return Policy designed to make the process as straightforward and hassle-free as possible.
Easy Returns
Changed your mind? No problem. If you need to return an item for any reason within 30 days of receiving your order, just reach out to us at support@coachhubusa.com with your order number. We'll guide you through the simple steps to process your return.
While you will be responsible for the return shipping costs, we've streamlined the process to make it as quick and easy as possible. Once we receive your item(s) back in our warehouse, you’ll get an email confirmation that your return payment is on its way.
Simple Conditions
For your convenience, our Easy Return Policy requires that the item(s) be returned in "Like New" condition with all original packaging and accessories. "Like New" means the items must be free from any visible signs of wear. If returned items show any signs of use or wear, we won’t be able to accept them, and no refund will be issued.
No-Hassle Damages
If your product arrives damaged, just let us know immediately. Mark the damage upon delivery and send photos to support@coachhubusa.com on the day of receipt. We'll cover all shipping costs for returning defective, damaged, or incorrect items and work to resolve the issue promptly.
Please keep all original packaging for any returns, and be sure to contact our customer service team to authorize your return before sending anything back.
Effortless Cancellations
Need to cancel an order? It's easy. Contact our customer service team right away to avoid any return shipping fees. If you cancel before the order ships, you'll receive a full refund. If your order has already shipped, our Easy Return Policy will apply, and return shipping costs will be your responsibility.
Additional Notes
We want to ensure complete transparency with our Easy Return Policy. If a specific product or vendor has a different return policy, this will be clearly noted in the product description.
Please note that items marked as certified pre-owned or used are not eligible for return. Additionally, Coach Hub USA sells products intended for use over their full economic life. Orders placed for one-time or temporary use, such as for trade shows or promotional events, are not eligible for return under any circumstances.
At Coach Hub USA, our Easy Return Policy is just one of the many ways we make your purchasing experience smooth, reliable, and stress-free. If you have any questions or need assistance, we're here to help.